Public Sector Consultants was hired by The Nature Conservancy (TNC) to examine the ways water utilities are successfully anticipating and meeting the needs of their customers through innovative strategies designed to reduce cost burdens, increase infrastructure investments, and provide services that customers of all income levels can afford. By commissioning this research, TNC hoped to identify a suite of business practices that would inform potential changes that Michigan policymakers could adopt to accelerate investment in upgrading Michigan’s water infrastructure while providing affordable services to all residents and businesses.
